Supplement Refund & Return Policy
Effective Date: July 22, 2024
At the Rinkle Institute of Wellness, product safety, purity, and quality are our highest priority. Dietary supplements cannot be resold once they leave our facility, which means we must follow strict industry-standard return and refund guidelines.
All Supplement Sales Are Final
Due to safety and regulatory guidelines, we do not accept returns, exchanges, or refunds on any supplement products once they have been purchased or picked up.
This policy protects the integrity and safety of all products for every customer.
Product Safety & Integrity Requirements
We are unable to accept returns on any supplement that:
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Has been opened or partially used
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Shows a broken seal or signs of tampering
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Has been stored improperly after purchase
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Has damage not caused during shipment
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Is past its printed expiration date after delivery
Once a product leaves our control, we cannot verify its storage conditions or safety — therefore, it cannot be returned.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery.
Please email us at info@rinkleinstituteofwellness.com with:
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Your name
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Order number
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Photos of the product and packaging
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A brief explanation of the issue
After review, we will issue a replacement if the claim is approved.
Non-Returnable Items
The following items are not eligible for refunds or returns:
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Clearance or discounted items
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Special-order supplements
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Short-dated or promotional inventory
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Sample or trial-size products
Refund Exceptions
Refunds may be issued only in the following situations:
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The Rinkle Institute of Wellness made an order fulfillment error
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A product is unavailable and cannot be fulfilled
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A shipment is lost and confirmed undeliverable by the carrier
Approved refunds will be issued to the original payment method only.
Order Cancellations
Orders cannot be canceled once they have been packed or shipped.
If cancellation is possible, it will be granted on a case-by-case basis.
Customer Responsibilities
By completing a purchase, the customer acknowledges and agrees to:
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Verify all shipping information before checkout
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Review product details prior to purchase
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Store supplements according to label instructions
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Contact us promptly with any concerns
Contact Us
If you have questions about this policy, contact:
📞 346-298-5442
📧 info@rinkleinstituteofwellness.com